Welcome to Lyvia! These Terms of Service ("Terms") govern your access to and use of the Lyvia mobile application, website, web dashboard, and associated APIs (collectively, the "Services") provided by Cendrawasih Technologies, LLC ("we," "us," or "our"). By downloading, accessing, or using the Services, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.
2. Use of the Services
2.1 Eligibility
You must be of the legal age of majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.
2.2 Account Registration
To use certain features of the Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during the registration process and to promptly update any information that may change.
2.3 User Guidelines
While using the Services, you agree to abide by our user guidelines, which prohibit the following:
- Posting, sharing, or transmitting content that is unlawful, harmful, defamatory, abusive, or violates any third-party rights.
- Engaging in any activity that disrupts, interferes with, or inhibits the functioning of the Services or its users.
- Attempting to gain unauthorized access to any part of the Services or its systems.
3. Intellectual Property Rights
The Services and their contents, including but not limited to text, graphics, images, logos, and software, are protected by intellectual property laws and belong to us or our licensors. You may not use, copy, distribute, or modify any portion of the Services without our prior written consent.
4. Privacy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and disclose information when you use the Services. By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.
5. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. We do not warrant that the Services will be error-free, uninterrupted, or free from viruses or other harmful components. Your use of the Services is at your own risk.
6. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the use of the Services.
7. Changes to the Terms
We may modify or update these Terms from time to time at our sole discretion. We will notify you of any material changes to these Terms. Your continued use of the Services after the modifications will constitute your acceptance of the revised Terms.
8. Termination
We reserve the right to suspend or terminate your access to the Services at any time and for any reason without prior notice.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
10. Contact Us
If you have any questions or concerns about these Terms or the Services, please contact us at admin@cendra.co.
11. Subscription Services
11.1 Subscriptions
By subscribing to our services, you agree to abide by the terms and conditions set forth in this document. These terms govern your access to and use of our services, including any associated features, content, and functionality.
11.2 Subscription Fees
Subscriptions may require the payment of fees, which will be clearly indicated at the time of subscription. By subscribing, you agree to pay the specified fees according to the selected subscription plan. Any applicable taxes or additional charges will also be clearly stated.
11.3 Subscription Period
The subscription period will be specified at the time of subscription and may vary based on the selected plan. Unless otherwise indicated, subscriptions will automatically renew at the end of each billing cycle.
11.4 Cancellation
To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. Cancellations take effect at the end of the current billing period, and you retain access to subscription features until that date. To cancel, you must do so directly through the platform from which you subscribed (e.g., Apple App Store, Google Play Store, or your account settings on the Lyvia website). Contacting us by email, social media, or any other channel does not constitute a valid cancellation; we cannot be held responsible for renewal charges that result from failure to cancel through the correct channel. However, if you have any issues with cancellation or billing, please contact us at admin@cendra.co.
11.5 Non-Refundable Renewals
All subscription renewal charges are final and non-refundable. Once a renewal payment is processed, we do not issue refunds for that billing period, including cases where the subscription was not used during the period or the renewal was not noticed in time. It is solely your responsibility to cancel before the renewal date if you no longer wish to continue.
12. Credits
12.1 Credit System
We may offer a credit system that allows you to purchase and utilize credits for various services or products within our platform. Credits are non-transferable and can only be used within the platform.
12.2 Credit Expiry
Credits purchased as top-ups and existing unrestricted credits do not expire. Subscription credits and promotional credits may expire on the date disclosed when they are granted. Promotional credits may also be limited to eligible Lyvia models.
12.3 No Refunds
All credit purchases are final and non-refundable. Once credits are acquired, they cannot be refunded regardless of whether they have been used or remain unused. Credits consumed during generation attempts that are blocked, rejected, or moderated by external API providers or internal safety filters due to violations of our content policies are non-refundable.
12.4 Limitations
Credits cannot be exchanged for cash or any other form of currency outside of our platform. They are intended for use solely within the scope of our services and are subject to any restrictions or limitations mentioned on our platform.
12.5 Modifications
We reserve the right to modify the credit system, including credit value, redemption options, and associated terms, at our sole discretion. Such modifications will be communicated to you through appropriate channels.
13. Content Generation and Moderation
13.1 Zero Tolerance for Harmful Content
There is zero tolerance for abusive users or illegal material. Any user found to be generating, posting, sharing, or transmitting content that is illegal, non-consensual, exploitative, depicts minors in a restricted context, or is otherwise harmful will have their account terminated immediately without notice or refund, and may be reported to appropriate authorities.
13.2 User Responsibility
Users are solely and ultimately responsible for the prompts they input and the content they create, download, share, or interact with using the Services.
13.3 Permitted vs. Prohibited Content
We allow extensive creative freedom for professional and artistic use cases. However, we strictly prohibit utilizing our systems to generate content involving minors, non-consensual acts, exploitation, harassment, illegal activities, deepfakes of public figures or private individuals without consent, or any material that violates our community guidelines.
13.4 Reporting
If you encounter any content that you believe violates our guidelines, please report it by emailing admin@cendra.co. We review all reported content within 24 hours.
14. Chargebacks and Payment Disputes
14.1 Contact Us First
If you believe a charge was made in error, you must contact us at admin@cendra.co before initiating any chargeback or payment dispute with your bank or payment provider.
14.2 Chargeback Policy
Initiating a chargeback or payment dispute without first contacting us — or for charges that are consistent with these Terms — may result in the immediate suspension or permanent termination of your account.
14.3 Account Suspension
Any account with an active or pending chargeback will be suspended until the dispute is fully resolved.
15. Downstream Indemnification
15.1 Scope
This section applies to any user who exports, publishes, synchronizes, or otherwise disseminates AI-generated assets produced through the Services to external websites, e-commerce storefronts, social media platforms, advertising networks, or any other public-facing channel (collectively, "Downstream Distribution").
15.2 User Indemnity Obligation
You agree to fully defend, indemnify, and hold harmless Cendrawasih Technologies, LLC, its officers, directors, employees, contractors, and agents, as well as any upstream model providers or API partners whose infrastructure is used to produce your content, from and against any and all third-party claims, actions, suits, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) the content you generate using the Services; (b) your Downstream Distribution of that content; (c) your violation of any applicable laws, regulations, or third-party rights in connection with such distribution; or (d) any claim by a third party that your generated content infringes their intellectual property, publicity, privacy, or other rights.
15.3 Upstream Provider Pass-Through
Where our upstream model providers (including but not limited to AI infrastructure and API partners) are themselves subject to third-party claims arising from content you generated and distributed, your indemnification obligation under Section 15.2 extends to cover the reasonable defense costs and liabilities of those upstream providers to the extent such claims are attributable to your use of the Services.
15.4 Notification
We will promptly notify you of any claim subject to indemnification under this section. You shall not settle any such claim in a manner that imposes any obligation or liability on us without our prior written consent.
16. Model Engine Addendum — Advanced Content Engines
16.1 Applicability
This Addendum applies to users who have enabled relaxed content filter settings within the Services (the "Advanced Engine Feature"). By enabling this feature, you represent and agree to the supplemental terms in this Section 16, which operate in addition to and not in replacement of the rest of these Terms.
16.2 Commercial Purpose Only
You certify that the Advanced Engine Feature will be used exclusively for legitimate commercial purposes, including but not limited to apparel, lifestyle fashion, lingerie, and related e-commerce product catalogs. Section 13.1 (Zero Tolerance for Harmful Content) remains strictly and unconditionally enforced regardless of your filter settings.
16.3 Sole Responsibility for Downstream Storefronts
You assume sole legal, copyright, regulatory, and reputational responsibility for all assets generated under the Advanced Engine Feature that are exported, synchronized, or displayed on your external e-commerce websites, platforms, or any other public-facing channel. We bear no liability for the public dissemination of such content.
16.4 Enhanced Indemnification
In addition to your obligations under Section 15, by enabling the Advanced Engine Feature you expressly agree to fully defend, indemnify, and hold harmless Cendrawasih Technologies, LLC and its upstream model providers from any third-party claims, regulatory actions, losses, or legal fees arising specifically from your public dissemination of content produced while the Advanced Engine Feature was enabled.
16.5 Compliance Metadata
You acknowledge that the Services may automatically embed digital transparency markers, provenance metadata, or watermarking into generated files in order to comply with provider regulations and applicable law. You agree not to strip, alter, or obscure such markers. Violation of this obligation constitutes a material breach of these Terms and may result in immediate account termination.
16.6 Modification and Revocation
We reserve the right to modify, suspend, or revoke the Advanced Engine Feature at any time, with or without notice, including if we determine in our sole discretion that the feature is being misused or that continued availability creates undue legal or reputational risk.