Welcome to Lyvia! These Terms of Service ("Terms") govern your access to and use of the Lyvia mobile application ("App") provided by Cendrawasih Technologies, LLC ("we," "us," or "our"). By downloading, accessing, or using the Lyvia App, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By using the Lyvia App, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Lyvia App.
2. Use of the App
2.1 Eligibility
You must be of the legal age of majority in your jurisdiction to use the Lyvia App. By using the App, you represent and warrant that you meet this eligibility requirement and have the legal capacity to enter into these Terms.
2.2 Account Registration
To use certain features of the Lyvia App, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information during the registration process and to promptly update any information that may change.
2.3 User Guidelines
While using the Lyvia App, you agree to abide by our user guidelines, which prohibit the following:
- Posting, sharing, or transmitting content that is unlawful, harmful, defamatory, abusive, or violates any third-party rights.
- Engaging in any activity that disrupts, interferes with, or inhibits the functioning of the Lyvia App or its users.
- Attempting to gain unauthorized access to any part of the Lyvia App or its systems.
3. Intellectual Property Rights
The Lyvia App and its contents, including but not limited to text, graphics, images, logos, and software, are protected by intellectual property laws and belong to us or our licensors. You may not use, copy, distribute, or modify any portion of the Lyvia App without our prior written consent.
4. Privacy
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and disclose information when you use the Lyvia App. By using the App, you consent to our collection and use of your information as described in the Privacy Policy.
5. Disclaimer of Warranties
The Lyvia App is provided on an "as is" and "as available" basis. We do not warrant that the App will be error-free, uninterrupted, or free from viruses or other harmful components. Your use of the App is at your own risk.
6. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with the use of the Lyvia App.
7. Changes to the Terms
We may modify or update these Terms from time to time at our sole discretion. We will notify you of any material changes to these Terms. Your continued use of the Lyvia App after the modifications will constitute your acceptance of the revised Terms.
8. Termination
We reserve the right to suspend or terminate your access to the Lyvia App at any time and for any reason without prior notice.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware.
10. Contact Us
If you have any questions or concerns about these Terms or the Lyvia App, please contact us at admin@cendra.co.
11. Subscription Services
11.1 Subscriptions
By subscribing to our services, you agree to abide by the terms and conditions set forth in this document. These terms govern your access to and use of our services, including any associated features, content, and functionality.
11.2 Subscription Fees
Subscriptions may require the payment of fees, which will be clearly indicated at the time of subscription. By subscribing, you agree to pay the specified fees according to the selected subscription plan. Any applicable taxes or additional charges will also be clearly stated.
11.3 Subscription Period
The subscription period will be specified at the time of subscription and may vary based on the selected plan. Unless otherwise indicated, subscriptions will automatically renew at the end of each billing cycle.
11.4 Cancellation
To avoid being charged for the next billing cycle, you must cancel your subscription before the renewal date. Cancellations take effect at the end of the current billing period, and you retain access to subscription features until that date. To cancel, you must do so directly through the platform from which you subscribed (e.g., Apple App Store, Google Play Store, or your account settings on the Lyvia website). Contacting us by email, social media, or any other channel does not constitute a valid cancellation; we cannot be held responsible for renewal charges that result from failure to cancel through the correct channel. However, if you have any issues with cancellation or billing, please contact us at admin@cendra.co.
11.5 Non-Refundable Renewals
All subscription renewal charges are final and non-refundable. Once a renewal payment is processed, we do not issue refunds for that billing period, including cases where the subscription was not used during the period or the renewal was not noticed in time. It is solely your responsibility to cancel before the renewal date if you no longer wish to continue.
12. Credits
12.1 Credit System
We may offer a credit system that allows you to purchase and utilize credits for various services or products within our platform. Credits are non-transferable and can only be used within the platform.
12.2 Non-Expiry of Credits
We guarantee that the credits purchased or earned within the platform will never expire. You can use them whenever you wish, subject to the terms and conditions outlined in this document.
12.3 No Refunds
All credit purchases are final and non-refundable. Once credits are acquired, they cannot be refunded regardless of whether they have been used or remain unused. Credits consumed during generation attempts that are blocked, rejected, or moderated by external API providers or internal safety filters due to violations of our content policies are non-refundable.
12.4 Limitations
Credits cannot be exchanged for cash or any other form of currency outside of our platform. They are intended for use solely within the scope of our services and are subject to any restrictions or limitations mentioned on our platform.
12.5 Modifications
We reserve the right to modify the credit system, including credit value, redemption options, and associated terms, at our sole discretion. Such modifications will be communicated to you through appropriate channels.
13. Content Generation and Moderation
13.1 Zero Tolerance for Harmful Content
There is zero tolerance for abusive users or illegal material. Any user found to be generating, posting, sharing, or transmitting content that is illegal, non-consensual, exploitative, depicts minors in a restricted context, or is otherwise harmful will have their account terminated immediately without notice or refund, and may be reported to appropriate authorities.
13.2 User Responsibility
Users are solely and ultimately responsible for the prompts they input and the content they create, download, share, or interact with using the Lyvia App.
13.3 Permitted vs. Prohibited Content
We allow extensive creative freedom for professional and artistic use cases. However, we strictly prohibit utilizing our systems to generate content involving minors, non-consensual acts, exploitation, harassment, illegal activities, deepfakes of public figures or private individuals without consent, or any material that violates our community guidelines.
13.4 Reporting
If you encounter any content that you believe violates our guidelines, please report it by emailing admin@cendra.co. We review all reported content within 24 hours.
14. Chargebacks and Payment Disputes
14.1 Contact Us First
If you believe a charge was made in error, you must contact us at admin@cendra.co before initiating any chargeback or payment dispute with your bank or payment provider.
14.2 Chargeback Policy
Initiating a chargeback or payment dispute without first contacting us — or for charges that are consistent with these Terms — may result in the immediate suspension or permanent termination of your account.
14.3 Account Suspension
Any account with an active or pending chargeback will be suspended until the dispute is fully resolved.